Shipping and Delivery Policy

  1. Overview

    This Shipping and Delivery Policy ("Policy") applies to transactions conducted on [mergedeck.com] involving the transfer of digital assets, businesses, or any other intangible properties listed on the Platform. As the Platform facilitates the sale of digital and non-physical assets, this Policy outlines the procedures and responsibilities regarding the delivery of such assets.

  2. Digital Asset Delivery

    1. Delivery Method: All digital assets, including but not limited to domain names, social media accounts, intellectual property, software, and other digital properties, will be delivered electronically. Delivery methods may include secure file transfer, account credential transfer, or other electronic means agreed upon by the buyer and seller.
    2. Delivery Timeframe: The seller is responsible for delivering the digital asset to the buyer within the timeframe specified in the transaction agreement. If no specific timeframe is mentioned, the seller must deliver the asset within [2] business days following the confirmation of payment.
    3. Delivery Confirmation: Upon successful delivery of the digital asset, the seller must provide the buyer with confirmation, which may include access credentials, download links, or other necessary information to access or take ownership of the asset. The buyer must confirm receipt within (2) business days.

  3. Transfer of Ownership

    1. Legal and Administrative Transfers: For transactions involving the sale of businesses, companies, or other entities, the seller is responsible for ensuring that all necessary legal and administrative transfers are completed. This includes the transfer of ownership documents, licenses, permits, and other relevant legal paperwork.
    2. Assistance with Transfers: The Platform may provide guidance or templates for standard transfer procedures but does not take responsibility for the completion of these transfers. It is the responsibility of both the buyer and seller to ensure that all legal and regulatory requirements are met.

  4. Shipping of Tangible Assets

    1. Applicable Assets: In cases where the sale involves tangible assets (e.g., physical servers, hardware, or other equipment associated with a digital business), the seller is responsible for arranging the shipment of such assets to the buyer.
    2. Shipping Costs: Unless otherwise agreed upon in the transaction terms, the buyer will bear the cost of shipping tangible assets. Shipping costs should be clearly outlined in the transaction agreement.
    3. Shipping Methods: Sellers must use reputable carriers that provide tracking and insurance options to ensure the safe and timely delivery of tangible assets. The seller must provide the buyer with the shipping details, including the carrier's name, tracking number, and estimated delivery date.

  5. Risk of Loss

    1. Digital Assets: Risk of loss for digital assets transfers to the buyer upon successful delivery and confirmation of access.
    2. Tangible Assets: Risk of loss for tangible assets transfers to the buyer upon shipment by the seller. The seller must ensure that appropriate insurance is in place to cover any potential loss or damage during transit.

  6. Delays and Issues

    1. Delivery Delays: If there is a delay in the delivery of digital assets or tangible goods, the responsible party (seller or carrier) must notify the buyer as soon as possible and provide an updated delivery schedule.
    2. Non-Delivery: In the event of non-delivery, the buyer should immediately contact the seller to resolve the issue. If the problem cannot be resolved, the buyer may escalate the matter to the Platform's dispute resolution team.

  7. International Transactions

    1. Import/Export Compliance: For international transactions involving tangible assets, the buyer is responsible for complying with all import and export regulations, including payment of any customs duties, taxes, or fees.
    2. Delivery Timelines: International deliveries may be subject to longer timelines due to customs clearance processes. Both parties should take this into account when agreeing on delivery deadlines.

  8. Refunds and Returns

    1. Digital Assets: Due to the nature of digital assets, refunds or returns are typically not permitted once delivery has been confirmed. Exceptions may be made in cases of fraud, misrepresentation, or platform error, as outlined in our Refund Policy.
    2. Tangible Assets: Returns and refunds for tangible assets are subject to the terms agreed upon in the transaction agreement. Any returns must be initiated within [2] business days of receiving the item, and the buyer is responsible for return shipping costs unless the item was damaged or not as described.

  9. Contact Information

    If you have any questions or concerns regarding this Shipping and Delivery Policy, please contact our support team at [email protected]